May 4, 2016 – Common SSC Questions
Now that the physical location of the center is confirmed, recruitment for the Director of the Shared Services Center is underway. This position, advertised through the VCCS employment page and various external sites and newspapers, will play a significant role in establishing the center, determining appropriate staffing models, navigating the transition of services and evaluating service agreements and funding models. As the service center starts to take on a more definitive shape, I want to take a few minutes to discuss some areas of common question/concern.
The determination of when each college will transition services is ongoing. Each college has the opportunity to provide feedback about readiness and willingness to transition identified services. This decision may be based on support technology available, the complexity of the process itself at the college, the size of the college and the college’s desire to participate. And, how early or late a college goes may differ by process.
The positions that will staff the service center are being developed, and will mature and be added over the span of the project. Not all positions will be created or defined on July 1. The SSC Director will guide this process and help to finalize what skills are needed to support the processes as they transition. Once finalized, positions will be posted and filled through a competitive process. I expect that the positions themselves will morph as the SSC matures – an early position may need to be more comprehensive in nature, as services are coming on line. As services become more established and the center becomes more robust, positions may shift into more defined areas of expertise. Bottom line – we will ensure that communications around positions are transparent, timely and reflect the most current knowledge available.
Impact to Virginia Western
As a college, we will be responsible for assessing how the services that move to the service center impact our existing structures and processes. We will carefully consider functions that need to remain, as well as new functions that may be needed. As more detailed information about the processes and positions at the SSC is known, we will work to identify our ongoing needs at the college and how to best position ourselves to minimize impact to our college community and maximize our ability to support student success. We are committed to approaching any assessment in a thoughtful, thorough and comprehensive manner – we do not take this process lightly.
So… what’s next? We are awaiting confirmation of our timing for the initial services to be transitioned – these may include conducting background checks, completing employment verifications, calendar processing and time administration, management of delinquent accounts sent to collections and data entry for travel reimbursement. As a college-specific transition plan is firmed up, we will begin to assess what this means for us. I know that there are still a great deal of unknowns – please be assured that we are working diligently to stay updated on progress as it is made, and we will ensure that you are updated as well.
As always, thank you so much for everything that you do. And stay tuned!