Service Requests
If you need immediate assistance during normal business hours, please contact the Help Desk:
Help Desk
Business Science M273
540-857-7354
helpdesk@virginiawestern.edu
For all other Media Geek Service Requests, submit a Team Dynamics ticket.
Service Areas
Learning and Collaboration Environments
- Research and development
- Systems design, installation, and commissioning
- Purchasing, inventory management, and life cycle replacements (LCR)
- Incident troubleshooting and resolution
- User experience and reaction management
Digital Signage
- Campus-wide video distribution
- Content creation
- Student Life Center vendor and Colonial Avenue signage
Special Event Technical Support
- Event planning and scheduling
- Live production setup, support, and strike
- Whitman Theatre technical direction
Lecture Capture and Video Conferencing
- Hardware and software support
- Training and best practicies
Simulation Technology
- Technical consultation and support
- Hardware and software maintenance
Video Production
- Conceptualization and planning
- Scene building and videography
- Content creation and distribution
Accessibility Technology Support
- Video closed captioning: post-production, in-person, and streaming
- Hearing assist and voice lift
Sustainability
- Printer cartridge and battery recycling
- Virginia Western owned eWaste disposal
Contact Us
Business Science Bldg, Room M250
Service Request Form (submit a ticket)
Hours
Mon – Thurs: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 4:30 PM
Weekend and evening support until 10 PM is available by request with 30-day notice.
Please contact Joe Bear for approval.
VWCC Alerts
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