First, observe the message on the printer display — this often indicates the area of the jam.
Following are places to check after observing the message. If the message does not indicate the area of the jam, check each area until it is located.
- Check the top of the printer by lifting the top cover accessible from the front of the printer. Look inside with the lid open to see if paper is partially pulled up into the printer. If so, gently pull it out.
- The print cartridge may be lifted out carefully. If paper is lodged in the paper path, gently remove it.
- Each tray may be removed. Ensure that paper is seated in the tray. Look inside after removing the tray to see if paper is partially pulled up into the printer. If so, gently pull it out.
- Jams may occur in the duplexer unit in the rear of the printer. This can be removed easily.
If these areas have been checked and there is still a problem, contact the Help Desk by submitting a request for support through TeamDynamix.
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