How to…
… make an on-campus call
Lift the handset and dial the 5 digit extension (7-XXXX).
… make a local, off-campus call
Lift the handset and dial 9 + the number (9-540-555-1234).
… make a long distance, off-campus call within VA
Lift the handset and dial 8 + 1 + the number (8-1-540-555-1234).
… make a long distance, off-campus call outside of VA
Lift the handset and dial 9 + 1 + the number (9-1-540-555-1234).
Note: These are billable!
… transfer a call to an inside extension
- While on a call, press the Transfer button or softkey.
- Dial the 5-digit extension you wish to transfer the call to (7-XXXX).
- If desired, speak to the person you’re transferring the call to.
- Press the Transfer or softkey again to complete the transfer.
… transfer a call to a voice mailbox
- While on a call, press Transfer button or softkey.
- Press the * button.
- Dial the 5-digit extension (7-XXXX).
- Press the Transfer button or softkey again and hang up.
… forward your calls
To forward all incoming calls:
- Select a line and press the Forward All softkey.
- Dial the number.
To forward calls to voicemail:
- Press the Forward All softkey.
- Press the Voicemail button.
To receive calls again:
- Press the Forward Off softkey.
… make a conference call
Ad Hoc Conference (max of 8)
- While on an active call, press the Conference button.
- Dial the intended party, then press the Call softkey.
- When the call connects, press the Conference button to connect the calls.
- Repeat to add additional parties.
To rejoin the conference if the party is not available:
- Press the EndCall softkey.
- Press the Resume softkey and you are connected to the conference in progress.
View Conference Participants
- Press the Show Detail softkey. To refresh the screen, press Update.
Remove Conference Participants
- Press the Show Detail softkey.
- Using the navigation button, highlight the party you wish to remove.
- Press the Remove softkey.
… answer a call using pickup
To answer a call that is ringing on another phone within your call pickup group:
- Press the PickUp softkey to transfer a ringing call within your pickup group to your phone.
- If the call rings, press the Answer softkey to connect the call.
… divert a call to your voicemail
To redirect an incoming, ringing call while on another call:
- Highlight the incoming call and press the Divert softkey.
To redirect an incoming call while not on a call:
- Press the Divert softkey.
To redirect a held call:
- First resume the call, then press the Divert softkey.
… use Do Not Disturb (DND)
Press the DND softkey to turn on or off the ringer on the phone.
… make a call using the Corporate Directory
- Press the Contact button.
- Select Corporate Directory.
- Perform a search by name or extension and press Submit.
- To dial, scroll to a listing and press the Select button on the Navigation pad.
- Press the Select button again.
- Press the Call softkey.
To exit the directory, press the Back button multiple times.
… use the Personal Directory
To access the Personal Directory:
- Press the Contacts button.
- Select Personal Directory.
- Enter your User ID (BlueNet Username) and Password (Cisco phone PIN) and press Submit.
- Select Log Out, Select, and OK to log out.
To add a Personal Directory Entry:
- Press the Contacts button.
- Sign in to the Personal Directory.
- Select Personal Address Book and press the Submit softkey.
- Press the New softkey.
- Enter the nickname information.
- Press the Phones softkey and enter the phone numbers.
- Press the Submit softkey.
To search for an entry in the Personal Directory:
- Press the Contacts button.
- Sign in to the Personal Directory.
- Select Personal Address Book and press the Submit softkey.
- Select one, all, or none of these: Last Name, First Name, Nickname.
- Enter the search criteria information then press the Submit softkey.
Hours
Mon – Fri: 7:45 AM – 5:00 PM
Contact Us
Business Science M273
540-857-7354
helpdesk@virginiawestern.edu
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