IET News

Walk Up Access to IET Help Desk

The flooring in the First floor of Business Science building will be replaced over Friday and Saturday so there will be no walkup access to the IET Help Desk on Friday, August 10, 2018.  The Help Desk will, however, be operational and will be accessible by phone, chat and email.  Please contact IET Help Desk at (540) 857-7354 if you have any questions.

Revised Help Desk Summer Hours

In an effort to better support our students with evening classes the Help Desk will remain open until 6:00pm Monday through Thursday and until 5:00pm on Fridays once the summer session starts on May 21st.  Hours are listed below.

May 7-18

Mon-Fri: 7:45am – 5:00pm

Starting May 21

Mon-Thu: 7:45am – 6:00pm

Fri: 7:45am – 5:00pm

IET Upgrades During the Break

IET staff will be performing maintenance and upgrades to the campus network through the holidays which will cause outages to phone and VDI access through the break.  Specific scheduled outages are noted below, but temporary loss of connectivity is possible through the holidays in general.

  • Friday, Dec. 22 – No access to VDI, Campus Phones
  • Saturday, Dec. 23 – No Voicemail
  • Tuesday, Dec. 26 – Sporadic Network and VDI Outages
  • Wednesday, Dec. 27 – Sporadic VDI Outages

Happy Holidays!!

Questions? Contact the Help Desk!

Help Desk Holiday Hours

The Help Desk will be open the following hours during the upcoming holiday.
December 11 – 15: Final exams – Help Desk open normal hours (7:45am – 6:00pm Mon-Thr and 7:45am – 5:00pm Fri)
December 18 – 19: No classes – Help Desk closing an hour early (7:45am – 5:00pm Mon-Tue)
December 20: Campus will close at Noon – Help Desk will close at that time (7:45am – 12:00pm Wed)
December 21 – January 1: Campus is Closed
January 2 – 5: Faculty In-Service – Help Desk closing an hour early (7:45am – 5:00pm Tue-Fri)
January 8: First day of class – Help Desk open normal hours (7:45am – 6:00pm Mon-Thr and 7:45am – 5:00pm Fri)