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Financial Aid :: Policies & Conditions

Rights & Responsibilities

Students receiving federal and state financial aid must be aware of the following rights and responsibilities.

You Have the Right to Know

  • The financial aid programs that are available, and the eligibility requirements that pertain to each of these.
  • The deadlines for submitting application forms.
  • How financial aid awards are determined.
  • How the costs for tuition, room and board, books and supplies, travel, personal and miscellaneous expenses are considered in establishing the cost of education.
  • The data (parental income, parental assets, student income, student assets, household size, etc.) that were considered in determining your expected family contribution.
  • The college's refund policy.
  • What portion of the financial aid is grant aid, and what portion must be repaid.
  • How the college determines satisfactory academic progress, and the consequences for financial aid when the standards have not been satisfied.
  • The appeal process to follow, when you question a decision that has been made or wish to present an extenuating circumstance.

You Have the Responsibility to

  • Complete applications and promissory notes and submit them on time to the appropriate location.
  • Return all additional documentation, verification, corrections and/or new information requested by the Financial Aid Office.
  • Provide accurate information. In most instances, misrepresenting information on financial aid application forms is a violation of law and may be considered a criminal offense that could result in indictment under the U.S. Criminal Codes.
  • Read and keep copies of all forms signed.
  • Notify the Financial Aid Office of the following information:
    • Changes in name
    • Changes in factors used to determine financial aid eligibility, including residency, housing plans, marital status, number of dependents, and academic major
    • Other sources of financial aid received during the period covered by the award letter
    • Reduction in credit hours during a semester
    • Withdrawal from the college after a semester is in session
Financial Aid & Student Account Support

SAP Counseling

Click here for more about SAP Counseling.

Contact Us

Location: Chapman Hall C106
Phone: 1-855-874-6690
Fax: 540-857-6208

3094 Colonial Ave. SW
Roanoke, VA 24015


Mon-Thurs: 8:00 AM-5:00 PM
Fri: 8:00 AM-4:00 PM