IET is here to support you in safeguarding our campus data. By staying alert and reporting any unusual activity, you’re helping us protect our community together.
What is an Information Security Incident?
An information security incident is any attempted or actual unauthorized access, use, disclosure, modification, or destruction of information. This includes interference with IT operations and violation of VCCS policy, laws, or regulations.
Examples of information security incidents include, but are not limited to:
- Computer system breach
- Unauthorized access to or use of systems, software, or data
- Unauthorized changes to systems, software, or data
- Potential unauthorized disclosure of sensitive information, such as PII (Personally Identifiable Information) or FERPA-protected student data
- Loss or theft of equipment storing institutional data
- Denial of service attack
- Interference with the intended use of IT resources
- Compromised user accounts
- Inappropriate use of VWCC computers or network infrastructure
Reporting suspicious activity early helps minimize risks to sensitive information and ensures we can effectively contain and address potential threats before they escalate. The more information we have about a potential breach, the better equipped we will be to respond to it.
How to Report an Information Security Incident
Contact the Help Desk
Phone: (540) 857-7354
Email: helpdesk@virginiawestern.edu
If you suspect email or other reporting methods are compromised, report directly by phone or in person. The Help Desk is in the Business Science Building, room M273.
Document Important Details
- Note messages on the screen, unusual behavior, or other signs of compromise.
- If you interacted with suspicious emails or links, provide all relevant details.
- If you suspect a breach or incident, do not turn off your computer. Instead, unplug the Ethernet cable and/or disconnect from Wi-Fi.
If you’re ever uncertain whether an activity is suspicious, err on the side of caution and report it.
Your report will be handled discreetly, without blame, and we will provide guidance on any necessary next steps. Your vigilance ensures a more secure campus community for all.