All VWCC end users should direct technology questions and issues to the VWCC Help Desk, rather than contacting individual IET employees directly for support.

You can reach the Help Desk by phone at (540) 853-7354 or by emailing helpdesk@virginiawestern.edu.

Note: Employees who currently submit requests through jobrequest emails should continue to do so.

Why this is Important

Efficiency and Prioritization
The Help Desk serves as a centralized point of contact, allowing IET to prioritize and manage IT requests effectively.

Standardization
Following established procedures ensures consistent service for all users.

Documentation and Tracking
Logging incidents in a ticketing system provides accountability and tracking of trend issues.