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School of Science, Technology, Engineering & Mathematics :: Programs of Study

IT: Desktop Support Technician - Career Studies Certificate

Did you know that, according to the Bureau of Labor Statistics, employment of computer support specialists is projected to grow from 2016 to 2026? Working the front lines of support can be an exciting and rewarding career path. The Desktop Support Technician Career Studies Certificate program at Virginia Western prepares you to work in entry-level positions as hardware repair personnel, software installers, and basic network trouble shooting. Occupational job titles would include: Help Desk Support Technician, Desktop Support Technician, and Hardware Repair Technician. Begin your journey today to a career that promises new and interesting challenges in an ever-evolving environment.

What classes do I take? Gainful Employment Information

Local Job Opportunities

User Groups & Professional Societies

Roanoke-Blacksburg Technology Council (RBTC) is a non-profit, member-driven association of businesses and organizations working together to promote the growth of the region's technology sector. With over 200 member companies and 24,000 employee members, RBTC hosts a very active list of events including TechNite, Tech and Toast, Security Forums, and Peer Roundtables.

Roanoke IT Security Forum brings together IT professionals in the Roanoke area to discuss cutting edge topics and applications in the Cyber Security world.  Meetings are held the second Thursday of every month at various companies around town.  Contact for more details.

The Oracle Academy mission is to advance computer science education globally to drive knowledge, innovation, skills development, and diversity in technology fields. As a member, Virginia Western receives expertly developed learning resources and world-class industry technologies for both the Java and Oracle database world.  Students receive discounts on industry tests.

Association for Computing Machinery (ACM), the world's largest educational and scientific computing society, delivers resources that advance computing as a science and a profession. ACM provides the computing field's premier Digital Library and serves its members and the computing profession with leading-edge publications, conferences, and career resources.

The Cisco Networking Academy is an IT skills and career building program for learning institutions and individuals worldwide. More than 5.5 million people have joined the Networking Academy and become a force for change in the global economy since 1997. Virginia Western is a part of the Cicso academy and teaches the Cisco curriculum in both the Networking and the Security programs.

Tuition: $
Credits: 17 Hours
Time: 1 Year

Program Head

Dr. Diane D. Wolff
Professor, Information Systems Technology

Phone: 540-857-6214
Location: Business Science M224

B.A. - University of Northern Iowa
Ph.D. - Arizona State University
M.A.L.S. - Hollins University
C.A.S. - Hollins University

ITE Coordinator

Kim C. Ellis-Littlefield
Associate Professor, Information Systems Technology

Phone: 540-857-7264
Location: Business Science M322

A.A.S. - Virginia Western Community College
B.B.A. - Roanoke College
M.A.L.S. - Hollins University

Contact Us

School of Science, Technology, Engineering & Math
Location: STEM 109
Phone: 540-857-7273
Fax: 540-857-6022

Mailing address:
3097 Colonial Ave., SW
Roanoke, VA 24015