Information and Educational Technologies :: Help Desk

Student Email (Google Apps)

The following are answers to some of the most frequently asked questions regarding student email. If you do not find your answer here contact the Help Desk directly at:

Email: helpdesk@virginiawestern.edu

Live Chat

Phone: 540-857-7354

On Campus: Help Desk, M273, second floor of the Business Science Building

FAQs

How do I log into my student e-mail account?

  1. Open your Internet browser.
  2. Go to http://www.virginiawestern.edu/.
  3. Click the MyVWCC link located at the top in the dark blue banner. You can also find the MyVWCC button in the lower right-hand column.
  4. Enter your Username and Password.
  5. Click Log In.
  6. Click the Gmail link under the My Tools section.

Important Changes to your Google Account
Please be aware that when you first log into your Google account there are some crucial steps that all students need to take to successfully access any Google Apps, including Gmail. These steps are easy to accomplish and will only be required once.

  • First, everyone must click through and agree to a new consumer Terms of Service (TOS) when you next login. No Google Apps can be accessed until users agree to these new TOS. To see these TOS, visit: http://www.email.vccs.edu/terms-of-service.
  • Second, when setting up a profile in Google Plus (G+), a Facebook-like social networking service included in the upgrade, it is especially important that you enter a correct date of birth (or at least a date of birth that will make you 13 years old or older). If you enter a date of birth indicating you are younger than 13, you will be permanently locked out of all Google services. This cannot be undone without significant effort and additional costs.
More information about VCCS Google Apps for Education can be found at http://www.email.vccs.edu/extra-apps (a Google Site, by the way).

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I do not know my e-mail password how do I reset it?

Note: This changes all passwords for the MyVWCC system.

  1. Open your Internet browser.
  2. Go to http://www.virginiawestern.edu/.
  3. Click the MyVWCC link located at the top in the dark blue banner. You can also find the MyVWCC button in the lower right-hand column.
  4. Click the "Look up your username and set your password." link.
  5. Follow the steps to reset your password.

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My name has changed, can my e-mail name be updated?

Your e-mail name can be updated to reflect name changes. We discourage this because a new e-mail account will be created and all old e-mails will be lost.

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Where do I get Google Apps help?

Google Apps has an extensive help site located at http://google.com/support/a/users/.

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Does Google Apps Offer Discussion Group?

Google Apps does offer discussion groups. This service is offered on-line at http://www.google.com/support/forum/p/gmail?hl=en.

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I deleted an e-mail out of my trash folder. Can I get it back?

If a deleted item is no longer in your Trash folder, it is gone. VWCC does not have any ability to restore deleted items.

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