Information and Educational Technologies :: Help Desk

How Do I

Make An On-Campus Call

  1. Lift the handset
  2. Dial the 5 digit extension

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Make A Local, Off-Campus Call

  1. Lift the handset
  2. Dial 9 + number

Example: For a phone number of 555-1234 you would dial 95551234.

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Make A Long Distance, Off-Campus Call Within VA

  1. Lift the handset
  2. Dial 8 + 1 + Area Code + Number

Example: For a phone number of 540-555-1234 you would dial 815405551234.

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Make A Long Distance, Off-Campus Call Outside VA

(These are Billable.)
  1. Lift the handset
  2. Dial 9 + 1 + Area Code + Number

Example: For a phone number of 540-555-1234 you would dial 915405551234.

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Transfer a Call to an Inside Extension

  1. While on a call, press the softkey button below Transfer.
  2. Dial the number you wish to transfer the call to. (5 digit extension)
  3. If desired you may speak to the person you’re transferring the call to.
  4. Press the softkey button below Transfer  again to complete the transfer.

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Transfer a Call to a Voice Mailbox

  1. While on a call, press the softkey button below Transfer.
  2. Press the “*” button.
  3. Dial the 5 digit extension number.
  4. Press the softkey button below TRANSFER again or hang up.

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Customize Your Phone's Rings

  1. Press the Settings button
  2. Select User Preferences.
  3. Select Rings.
  4. Select a phone line or Default Ring
  5. Use the navigation button to scroll through the ring types.
  6. Press the softkey button below Play to hear a selected ring.
  7. When you find the ring you want, press the softkey button below Select.
  8. Press the softkey button below Save.
  9. Exit out of User Preferences.

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Make a Call Using One of the Directories

  1. Press the Directories button.
  2. Scroll to the directory that you want to look at using the navigation button.
  3. Press the softkey button below Select to select a directory.
  4. Scroll to the entry you want.
  5. With the entry highlighted, you can now press the softkey button below Dial to dial the number.

Note: If the directory selected is the CORPORATE DIRECTORY, then you can do a search by entering a character or characters into one of the fields shown, and then press the softkey button below Search. If you press the softkey button below Search without entering any characters, you can scroll through the first 64 listings in the directory.

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Check Your Voice Mail On-Campus From Your Phone

  1. Press the MESSAGES button.
  2. Enter your password.

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Check Your Voice Mail From Any Phone On-Campus or for Voice Mailboxes With No Phone

  1. Dial 72220
  2. Press *
  3. Enter your “ID” (5 digit extension) followed by “#”.
  4. Enter your password followed by “#”.

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Check Your Voice Mail Off-Campus

  1. Dial your phone number and wait for your greeting to play.
  2. During your greeting press “*
  3. Enter your “ID” (5 digit extension) followed by “#”.
  4. Enter your password followed by “#”.
  5. To access your mailbox, press “2”.

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Make a Conference Call

  1. Dial the number as described in “Making a Call” to place the first call.
  2. Once the party has answered, press the softkey button below More.
  3. Press the softkey button below Confrn.
  4. Call the next party.
  5. Once the second party has answered, press the softkey button below Confrn.  The Conference is now established.
  6. You may add additional parties to the conference call by repeating steps 1 - 5.

Note: Only the person who made the first call can add people to the conference call.

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Park a Call

  1. While on a call, press the sofkey button below More.
  2. Press the softkey button below Park.
  3. Note the number on the telephone's display (e.g. Call Park at 79101). This will only be in the display for a few seconds.
  4. To pick up the call at another telephone, dial the Call Park number (e.g. 79101). You will now be reconnected.

Set-Up Out-of-Office Message

  1. Press the Messages button on the phone.
  2. Enter your voice mail password followed by "#".
  3. After any messages have played, press "4" for Setup Options.
  4. Press "1" for Greetings, the currently selected greeting will be heard.
  5. You will next hear the following options:
    • 1 Rerecord this greeting.
    • 2 Turn on/off alternate greeting.
    • 3 Edit other greetings.
    • 4 Hear all greetings.
    • To exit press "*".
  6. The alternate greeting is the one that you want to use for out of office messages.
  7. Press "3" to edit your greeting, then “3” again to record your alternate greeting.
  8. Press "1" to record a new alternate greeting.
  9. Record your alternate greeting followed by "#".
  10. To turn on your alternate greeting, press "3".
    • Set an end date - 1.
      • Later today – 0.
      • Tomorrow – 1.
      • The next day – 2.
      • ...
      • Set a month and day – 9.
    • No end date – 2.
  11. Hangup. Your alternate greeting is set.
  12. To turn off the alternate greeting if no end date was set, follow the above steps 1 through 5b.

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