Faculty Handbook :: Position Descriptions

Director of Enrollment Services

Position Number: FA188

Reports to: Dean of Student Services (FA099)

The Director of Enrollment Services is responsible for the professional and strategic direction for a sector of the college’s Student Services operations to include the Enrollment Center, Advising and Student Recruitment. General direction is provided to each functional area. In collaboration with the Dean of Student Services, develops strategic plans, budgets, operational goals and assessments of program effectiveness. Serves as a member of the Student Services management team reporting directly to the Dean of Student Services. Serves as a member of CODD (Council of Deans and Directors) and may represent the college at system-wide meetings.

50% Provides strategic leadership and daily operational management of the Enrollment Center, Advising, and Recruitment. Maintains accountability for the effective development and administration of program budgets. Ensures efficient and effective registration and enrollment processes through the development and coordination of student admissions procedures and programs. Develops and implements a student recruitment program, including a focus on ensuring presence in service area high schools, as well as others that request Virginia Western involvement. Promotes the Community College Access Program in participating localities and school systems. Conducts assessments for Institutional Effectiveness and provides data on an annual basis. Evaluates employee performance, schedules work activities, approves leave requests and takes corrective actions, as appropriate, in employee matters.
25% Oversees the development and coordination of special programs focused on assisting students in their academic and career decisions, such as Discover (orientation program) and Advising Days. Collaborates with Academic Deans and faculty advisors for coordination of programs. Disseminates information to prospective students. Serves as lead member for the Quality Enhancement Plan on team advising. Supervises program advisors in academic schools. Facilitates effective partnership between the academic schools and advising, with regard to entering new students and continued advising for returning students.
20% Serves as the primary content expert and educator for SAILS and Connect, ensuring a strategic approach to increasing retention and providing wrap-around services for students. Assesses new system functionality; provides continuing education to current faculty and staff, as well as initial training for hew hires. Maintains updated and thorough communication via the website and acts as the primary point of contact for questions and troubleshooting. Coordinates a response plan for students experiencing academic difficulty reported through SAILS.
5% Advises students or prospective students to correct problems or to determine actions relative to their matriculation. Serves on college governance, program and special committees. Assists with updating college policies related to Student Services. Other duties as assigned by Dean of Student Services.

01/2013/revised 03/2014/revised 4/2015/revised 5/2016/revised 8/2016