Faculty Handbook :: Position Descriptions

Coordinator of Advising & Retention Services

Position Number: FA161

Reports to: Dean of Student Services (FA099)

This position provides the administrative and management oversight for counseling, advising and retention functions in student services.


Provides supervision and leadership for advisors and support staff assigned to the intake function of the college, establishes work schedules and approves leave requests. Establishes performance guidelines and evaluates employees. Manages the operational budget for the Advising Office; coordinates procedures for registration with the Admissions Office. Plans, implements and evaluates intake services, including advising and registration procedures, general SDV classes, transfer functions, and personal counseling services. Confers with academic division deans, LTC supervisor, and department heads to keep abreast of new policies, procedures, and programs and disseminates information gained to professional and classified staff. Establishes and maintains professional relationships with on-campus departments, particularly Admissions, Records, Financial Aid, Student Support Services, Student Activities, Learning Center, and Division Offices. Serves on Virginia Western's standing committees, search committees, work groups, and other special ad hoc groups and projects.


Manages the day-to-day activities of the 'One Great Hour' Retention program to include the Retention Referral System. Serves as a resource to faculty for academic questions and for referral of students with problems. Provides supervision and leadership for retention activities coordinated through Student Services including the Student Success program for probation and academic warning students. Develops, organizes, implements, and evaluates student services programs for the benefit of special student populations, i.e., minorities and women, to include the activities of the Black Student Retention Project. Administers activities of the Alliance for Excellence program in conjunction with area churches and minority youth organizations to include the annual awards program.


Provides personal counseling, admissions counseling and advising, financial aid information, transfer advising, and academic counseling to include but not limited to academic advising and registration, curriculum assignment that is congruent with student's life goals, placement evaluation, study skills and time management information, guidance on decision making and test anxiety, and referral appraisal. During registration periods, counsels students specifically those on academic probation, individually or in groups, emphasizing self knowledge, accurate assessment of external realities and rational decision making. Reviews and evaluates credentials and placement test scores of new students and advises on appropriate course selections. Advises students in the exploration of educational and career options. Ensures program of studies is consistent with students' goals. Maintains knowledge of career trends, four-year transfer procedures, and professional counseling issues. Advises students in the selection of four year colleges in which to transfer. Refers students to other resources as appropriate. Teaches an SDV class each semester with a focus on students on academic probation.

10% Maintains liaison with a variety of community organizations, such as Total Action Against Poverty and the City Office on Youth. Organizes the annual Leadership Breakfast during Black History Month and develops multicultural activities and programs on an ongoing basis. Manages the minority programming budget and sponsors the VWCC Gospel Choir.
5% Interviews, selects for hire, and supervises part-time professionals to assist during peak registration periods. Supervises graduate interns and volunteer professionals who assist with counseling periodically. Trains new full-time and temporary counselors and student services specialists.